Shipping , Returns & Subscriptions
Shipping Policy
Shipping
You may collect the Goods from us or, if specified at the point of Order and for an additional charge, we will arrange delivery of the Goods to you.
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Delivery of the Order will be completed when either we or our delivery agents deliver the Goods to you or we make the Goods available for collection by you.
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We will take reasonable steps to meet any estimated delivery or collection date specified in the Order or otherwise agreed by us in writing. However, occasionally this date may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new estimated date with you.
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If you fail to take delivery of the Goods within seven calendar days of the date on which we notify you that the Goods are ready then, except where this failure is caused by our failure to comply with these Terms or by an event beyond your control
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we shall have no liability to you for late delivery.
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we will store the Goods until delivery takes place and reserve the right to charge you a reasonable sum (currently £10 a day), to cover storage costs thereafter such as expenses and insurance; and
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If you have not taken delivery of the Goods within fourteen calendar days of our notifying you that they are ready, we may, after giving you reasonable prior notice in writing, resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, credit the balance to a client account held by us or charge you for any shortfall below their price
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If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we may deliver the order in instalments. We will not charge you extra delivery costs for this. If you ask us to deliver the Order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment
Return & Exchange Policy
Returns
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In the unlikely event that the Goods do not conform with these Terms, please let us know as soon as possible after delivery or collection. We will ask you to return the Goods to us or (at our option) arrange collection and once we have checked that the Goods are damaged or defective, we will either (at our option):
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provide you with a full or partial refund (including refund of any reasonable delivery charges which you have incurred); or
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Replace the Goods or
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Repair the Goods.
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Goods will not be accepted for return unless we are reasonably satisfied that they are damaged or defective.
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Goods to be returned by you to us must clearly show the Order number on the packaging.
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These Terms will apply to any replacement Goods we supply to you.
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Please note that no claims will be accepted in respect of any changes in colouring of artworks which have occurred through natural processes.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel after your first rolling subscription has been completed.
If you want to cancel or change your subscription, you cancel after one rolling subscription has been completed. Please contact us or visit the subscription portal to make any changes. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel after your first rolling subscription has been completed.
If you want to cancel or change your subscription, you cancel after one rolling subscription has been completed. Please contact us or visit the subscription portal to make any changes. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.